Refund Policy

RETURN POLICY

Last updated December 21, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


RETURNS


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS


To return an item, please email customer service at sales@hydromaxjetter.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

      Hydro-Max Jetter
      Attn: Returns
      RMA #
      2727 Premier St
      Fort Worth, TX 76111
      United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


REFUNDS


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


EXCEPTIONS


The following items cannot be returned or exchanged:

● Products > $2001

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
● A 20% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.


QUESTIONS


If you have any questions concerning our return policy, please contact us at:
(817)350-5376
sales@hydromaxjetter.com